Microsoft has resolved a persistent bug causing “Product deactivated” errors in Microsoft 365 Office apps. These unexpected errors, which disrupted user access, primarily occurred due to changes in licensing configurations. The fix aims to restore seamless functionality and improve user experience.
Cause of the Deactivation Errors
The issue originated when administrators made changes to licenses or subscription plans. Errors were commonly reported during transitions between Office 365 E3 and Microsoft 365 E3 subscriptions. Similarly, moving users between license groups, such as Azure Active Directory or synchronized local security groups, often triggered the problem.
Other actions that caused deactivation warnings included enabling or disabling the “Latest Version of Desktop Apps” service plan, modifying service plan settings, or deleting and re-adding users to license groups.
Microsoft’s Fix for the Problem
Microsoft announced that it has deployed a patch to address this bug. The update was applied on the service side and aims to eliminate unexpected product deactivations. According to the company’s support documentation, the fix should prevent future occurrences of this issue.
Temporary Solutions for Users
For users still experiencing these deactivation errors, Microsoft has provided temporary solutions:
- Reactivate the Product: Click the “Reactivate” button in the error message and log in when prompted.
- Restart and Relogin: Log out of all Microsoft 365 apps, close them, restart, and then log in again.
- Subscription Check: Administrators should verify the status of subscriptions in the Microsoft 365 subscription management portal to ensure they are active.
If the issue persists, users are encouraged to share diagnostic logs from the %temp%/diagnostics folder with Microsoft’s support team for further troubleshooting.
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Recent Fixes for Other Microsoft 365 Issues
This fix is part of Microsoft’s ongoing efforts to address bugs in its suite of productivity apps. Recently, the company resolved a glitch in which classic Outlook would crash when copying text. Another issue, where Microsoft 365 apps like Word, Excel, and OneNote crashed during text entry or spell-checking, was also patched.
Enhancing User Experience
Microsoft’s swift action to resolve these bugs demonstrates its commitment to ensuring reliable service for millions of users. The recent updates not only improve stability but also enhance productivity for businesses and individuals relying on Microsoft 365. Users are encouraged to keep their apps updated and report any irregularities for timely resolution.
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